Frequently Asked Questions
Do you ship Worldwide?
Yes, we are proud of providing shipping to 200+ countries all over the world. However, there are some locations that we are unable to ship. If you happen to be located in one of those countries, we contact you and provide full refund.
How to place an order on your site?
Ordering on our site is quick and easy. When you find a product you like, add it to your cart and follow the instructions to checkout.
When Will My Order Ship?
Orders are usually processed and shipped within 2~3 working days of purchase. On rare occasion due to high demand, it may take up to 5 working days before your item is shipped.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Typical delivery time frame is between 5 to 10 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays. But rest assured, your package will be trackable and will be delivered to its destination.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.